This train-the-trainer, e-learning module was developed for Volvo Construction Equipment in Hameln, Germany. The training skills division was looking to develop an empathy training for employees moving into a technical trainer role for the first time. My development team used Articulate Storyline 360 to create a scenario-based learning experience that guided trainees through three distinct interactions in which they needed to determine the best way to communicate when dealing with challenging or disruptive behavior.
Volvo Train-the-trainer Project Details
Target Audience
Subject Matter Experts (SMEs) moving into a training role for the Volvo Construction Equipment division. The expected level of knowledge for this target audience was primarily beginner with no prior teaching or training experience.
Description of Need
Although trainers possessed extensive product knowledge and experience, they lacked many of the communication skills necessary to be effective trainers. A concern expressed by training management was that trainers often came across as aloof and not very approachable or empathetic to trainees.
Training Scenarios on Challenging Behavior
Trainers determine the best way to communicate with different personalities and respond to certain behaviors.
Examining a Trainee's Point of View
Trainers are given a ‘fly on the wall’ scene to examine what the trainee might be going through and contributing to their behavior.